Senior Support Engineer Entegral- Madison, WI

Company: Entreprise Holdings
Location: Madison
Posted on: October 14, 2020

Job Description:

Overview Entegral is a global team of individuals who collectively create a culture that strives to provide an inclusive environment where you can thrive. We offer an active community minded Diversity, Equity and Inclusion committee. We support our women through monthly employee resource groups. We believe in belonging through providing My Purpose, My Time paid time off to volunteer. We invest in your growth through dedicated Days of Development. We believe in people over process. We refine and challenge our agile mindset through various communities of practice. Your voice is important and we have a commitment to listen in our company wide town halls. We welcome you to join our team! Powered by Enterprise Holdings, the world s largest car rental provider and operator of the Enterprise Rent-A-Car brand, Entegral is a business-to-business solution that enhances the customer experience from the moment after an accident to the completion of the claim. Enterprise Holdings Inc., a recognized leader in the automotive and insurance replacement industries, launched Entegral. Enterprise Holdings operates through an integrated global network of independent regional subsidiaries and franchises Enterprise Rent-A-Car, as well as the Alamo Rent A Car and National Car Rental brands, in more than 10,000 fully staffed neighborhood and airport locations in 100 countries and territories. Entegral is a remote first organization with remote and onsite employees aligned to flexible teams from office locations in California, Missouri, Wisconsin and the United Kingdom. Residents of the following United States are invited to apply for remote work opportunities as these are the locations Entegral has business licenses; AZ, CA, FL, IL, LA, MD, MI, MN, MO, NJ, NV, NY, OH, OR, TN, VA, WA and WI with flexible options available for candidates local to primary office locations. Our team is seeking a motivated, adaptable, hard working teammate and talented career-minded professional who would like to make a difference utilizing their skill set, while working in a thriving agile-methodology environment. We offer competitive career opportunities, great benefits and promote a work-life balance. We are diverse. We are equitable. We are inclusive. Entegral is promoting an inclusive and equitable company culture. We work to ensure that our products meet the needs of all of our customers. Our products reflect the diversity of our team. As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today and every day the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here Responsibilities As a Senior Support Engineer you ll be responsible for resolving issues escalated from any support group. This position facilitates meetings with peers, subordinates, and management. In addition, this position participates in efforts to identify and eliminate the root cause of issues in the environment. The Support Engineer creates documentation of knowledge resulting from investigative and support activities and publishes this information for support of future occurrences. This position provides instruction and guidance to their team members on new tasks and assignments. * Uses advanced knowledge of professional concepts and company objectives to resolve a wide-range of moderately complex issues in creative and effective ways * Subject matter expert in select areas of responsibility * Focus on overall Tools administration and operationalizing for the rest of the team * Assists with project planning; coordinates activities of project phases * Works on small to large, complex assignments * Prepares and delivers informal and formal presentations to their own team, department, and other IT teams * Proactively seeks training and developmental activities related to the industry and recommends for self and others, as appropriate * Escalates complex issues; resolves moderately complex issues; recommends potential solutions to issues; follows established escalation procedures * Upholds the standards, processes, and procedures. * Assists with the development of standards, processes, and procedures for the department * Makes recommendations for new procedures for the department * Investigates, diagnoses, and resolves complex issues without known solutions; may make recommendations and defines action plans * Tracks, diagnoses, replicates, troubleshoot, and resolves issues involving the end user computing environment and possible software/hardware issues * Resolves issues escalated from any support group or customer using known best practices * Facilitates meetings with peers, subordinates, and management * Supports efforts to identify and eliminate the root cause of issues in the environment * Creates documentation of knowledge resulting from investigative and support activities and publishes this information for support of future occurrences * Leverages internal technical expertise, including higher-level engineers, knowledge, and other internal tools, to provide the most effective solutions to customer issues * Assists others with working a ticket; utilizes area of expertise in order to facilitate solutions for the customer * Participates in technical communications within the team to share best practices and learn about new technologies * Performs task automation and implements process improvements * Recommends enhancements that result in increased quality and service * Maintains established service level agreements to manage customer expectations and quality standards; identifies opportunities for improvement * Protects our customers, our employees, and our brands by incorporating security and compliance in all decisions and daily job responsibilities; follows security policies and procedures; continuously identifies and recommends opportunities for improving security * Mentors the team on existing technologies * Creates and maintains documentation of current network configurations * Require support and/or on- call duties Equal Opportunity Employer/Disability/Veterans Qualifications Required: * Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future * Must be a minimum of 18 years of age * 3+ years software and hardware support * Requires up to 10% domestic travel * Must be available for on-call rotation and/or provide support after core business hours * Experience with technologies like, Palo Alto, Atlassian, MS Office Suite, GSuite, Aruba, Wireless, and Directory Services. * Experience with networking across multiple geographic locations Preferred: * Experienced general network administration and configuration * Experienced with Jira and Confluence * Experienced with Azure * Bachelor's degree in Computer Science or Computer Information Systems * As needed, ability to be onsite at Madison, WI location preferred

Keywords: Entreprise Holdings, Madison , Senior Support Engineer Entegral- Madison, WI, Engineering , Madison, Wisconsin