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Customer Service Representative - Newspaper Circulation

Company: Lee Enterprises, Incorporated
Location: Madison
Posted on: June 14, 2019

Job Description:

Capital Newspapers is hiring a service representative in our circulation department. This is a part-time, hourly position and benefits are offered. Responsibilities: * Process daily reports * Process payments and adjustments * Enter orders that are received from customers, District Managers, contractors, vendors, and online * Process incoming customer emails daily * Process incoming USPS mail from customers * Follow up with customers, vendors, District Managers, and supervisors as needed * Work closely with District Managers for any order issues or customer reported delivery problems * Communicate regularly with managers and other departments for delivery and or payment issues Requirements: * Must have strong customer service skills * Must have keyboard skills for processing emails and data entry * Must have experience with Microsoft office * Ability to work independently and make decisions that are customer service oriented and in line with company standards * Flexibility with schedule. This position will work a choice of 4 six-hour shifts Tuesdays through Fridays OR 3 eight-hour shifts Wednesdays through Fridays. The start time is flexible from 6 a.m. to 9 a.m. * Candidates with knowledge of the newspaper industry and/or Madison and the surrounding areas will be given preference Capital Newspapers offers: * Competitive compensation starting at $15.00 an hour * Medical, dental, vision, and life insurances * 401k with company match * Vacation, personal, and sick time * Free print subscription to the Wisconsin State Journal and free digital subscription to Madison.com for all employees Affirmative Action/Equal Opportunity Employer: The Capital Newspapers organization is an affirmative action employer. We are committed to maintaining a workforce that accurately reflects our audience and expands our voice. Pre-employment background and drug screenings applySDL2017

Keywords: Lee Enterprises, Incorporated, Madison , Customer Service Representative - Newspaper Circulation, Advertising , Madison, Wisconsin

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