CREATIVE SERVICES MANAGER

Company: TDS Telecommunications LLC
Location: Madison
Posted on: March 19, 2023

Job Description:

Overview
Creative talent needed to grow with TDS!
TDSis seekinga talented, strategic leader to manage and drivethe marketingcommunications for our business needs, located in our Madison, WIoffice.
The Creative ServicesManageris responsible for the strategic direction and management of all customer sales and marketing communications for TDS's consumer segment and business segments for both wireline and cable operations, as well as required communications. As the lead in this function, this position manages a team of designers, copywriters, creative support staff, and external vendors responsible for:

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• Developing of copy and creative, message and design strategy to achieve company goals.
  
• Managing the TDS brand(s) and graphic/advertising standards, and participating and contributing to brand strategy, management and execution initiatives.
  
• Developing and implementation of product support materials including collateral and customer service communications.
  
• Serving as a consultant for new customer acquisition and retention initiatives with the marketing and sales team.
  
• Ensuring efficient scheduling and prioritization of marketing production to meet customer deadlines.
  
• Developing process improvements and efficiencies in the workflow/production process.
  
  TDS was votedone of 2017 Best Places to Workby Madison Magazine!!
  TDS Telecommunications LLC (TDS Telecom/TDS -) is the seventh largest local exchange telephone company in the U.S. with 1.2 million connections to high-speed internet, phone, and TV entertainment services in nearly 900 rural, suburban, and metropolitan communities. TDS, a growing force in the cable industry, operates BendBroadband, which is part of TDS Broadband Service LLC. For residential customers, TDS deploys up to 1Gig internet access, IPTV service (TDS TV), cable TV options, and traditional wireline services. For businesses, TDS offers advanced communications solutions, including: VoIP (managedIP Hosted voice), high-speed internet, fiber optics, data networking, and hosted-managed services. Visit tdstelecom.com or tdsbusiness.com.TDS Telecom, headquartered in Madison, Wis., employs more than 2,800 people and is a wholly owned subsidiary of Telephone and Data Systems, Inc. In 2018, TDS was recognized in Forbes list of America's Best Employers for Diversity. The TDS family of companies, which includes TDS Telecom, is listed at 190 out of 250 top employers in the U.S.Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000 - company, provides wireless; cable and wireline broadband, TV and voice; and hosted and managed services to more than six million connections nationwide through its businesses U.S. Cellular, TDS Telecom, OneNeck IT Solutions LLC, and TDS Broadband Service. Founded in 1969 and headquartered in Chicago, Telephone and Data Systems, Inc. employs more than 9,900 people. Visit tdsinc.com.
  Responsibilities
  
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  • Develop and direct TDS's creative direction for external and internal communications aimed at the consumer and commercial segments, including:
    
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    • Ongoing project management of all campaigns and projects.
      
    • Branding and graphic/advertising standards for TDS.
      
    • Creative development (concepting, copywriting, design, etc.) for radio, outdoor, print, direct response, outdoor and digital media for the commercial and consumer marketing teams.
      
      
      
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      • Provide direction and supervise Creative Services staff including copywriters, graphic/motion graphics designers, videographers, creative traffickers, and external advertising agencies.
        
      • Serve as consultant for Product Management, Customer Care Operations, Consumer and Commercial Marketing in the development of customer acquisition and retention initiatives.
        
      • Provide marketing and creative direction to the Internet Marketing Team.
        
      • Serve as a subject matter expert for marketing activities to Call Center Operations Team.
        
      • Other duties as necessary to achieve company goals.
        
        Qualifications
        Required Qualifications:
        
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        • Bachelor's degree in business related field OR 4 + years professional work experience
          
        • 7 + years experience in sales and marketing, sales management, brand management, and/or consumer or small business service environment.
          
          Other Qualifications:
          
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          • 3 + years or related experience with electronic or print development and management
            
          • 3 + years of outside agency management or involvement with advertising
            
          • Familiar with inbound and outbound telephone sales or in store sales
            
          • Ability to plan and execute sales and marketing programs that will produce revenue and results
            
          • Ability to analyze sales programs for success, profitability and customer loyalty and satisfaction of product or service purchased
            
          • Excellent teamwork skills and ability to work with employees at all levels
            
          • Previous management and supervisory experience
            
          • Excellent oral and written communication skills including presentation skills
            
          • Excellent organizational skills, follow-through, and attention to detail
            
          • Knowledge of up-to-date telecommunications policies, standard practices, laws, regulations and proposed changes and the ability to apply them consistently
            
          • Strong computer skills (knowledge of Microsoft Office preferred).
            
            Benefits:
            As a part of your total compensation, TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please clickhere.

Keywords: TDS Telecommunications LLC, Madison , CREATIVE SERVICES MANAGER, Advertising , Madison, Wisconsin