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Cash Letter Operations

Company: Banker's Bank
Location: Madison
Posted on: November 10, 2019

Job Description:

Bankers' Bank is a growing, state-chartered financial institution with over $700 million in assets committed to assisting community bank with their technological and financial service needs for over a quarter of century. In addition to specializing in providing correspondent banking products and services to community banks we also provide bank holding company loans, over line participations, leasing, secondary mortgage products, cash letter/cash management, municipal bond underwriting, investment trading, safekeeping and portfolio accounting, correspondent credit services, international services, and bank card products. Bankers' Bank has offices in Madison, WI, Des Moines, IA, Chicago, IL, and Indianapolis, IN.We are seeking an Image Cash Letter (ICL) AdjustmentRepresentativeto work in either our Des Moines, IA, or Madison, WI location. This role will report to the ICL Systems Manager. This position requires a skilled problem solver with cash letter knowledge who is enthusiastic to provide superior customer service that exceeds expectations.POSITION OVERVIEW:Timely and accurately researches and posts cash letter adjustments. In conjunction with the ICL Coordinator, confirms daily adjustments and cash letters, as well as processing and posting settlement between Bankers' Banks, customers, and clearing partners and works directly with customers to resolve adjustment and/or exception issues. Troubleshoots system issues, assist with testing and implementation of software enhancements.POSITION FUNCTIONS:Research, Adjustments and PostingsDaily research and posting of OWN.IT related adjustments.Timely research and processing of all clearing partner exceptions, administrative returns and other exceptions.Daily confirmation of all adjustments and cash letters on Viewpointe.Daily confirmation of cash letters on SinglePoint.Post U.S. Bank AST wire to Federal Reserve.Post items from OWN.IT and the Viewpointe systems.Proactively looks for ways to reduce adjustments.Back-up reconciliation of image exchanges, Pass-through, and OWN.IT.Customer ServiceWork directly with customers to resolve adjustments.Provide ICL system and operational support.Assists in facilitating customer and processor transitions to OWN.IT by conducting OWN.IT training, reviewing bank set-up, and verifying first day activity.AdministrativeAssist in keeping department processes/procedures current.Provides phone support to department.Assists in testing software enhancements related to adjustments.Participates in ECCHO calls and committees, as necessary.QualificationsIdeal candidates will possess an associates' degree in accounting, business, finance or a related field. Two or more years of banking, accounting or check processing required along with one year of telephone customer service. Ideal candidates will also possess knowledge of Electronic Check Clearing House Organization (ECCHO) and Federal Reserve guidelines. Strong skills in problems solving, accuracy, attention to detail, and use of Microsoft products is required.

Keywords: Banker's Bank, Madison , Cash Letter Operations, Accounting, Auditing , Madison, Wisconsin

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