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Bilingual Financial Services Representative Credit & Collections

Company: U.S. Cellular
Location: Madison
Posted on: November 10, 2018

Job Description:



Bilingual Financial Services Representative Credit & Collections

  • FIN000899

    Responsible for processing manual credit applications, evaluating/determining credit upgrades, collecting on delinquent customer accounts, and resolving customer inquiries and issues in accordance with company guidelines.



    • Resolves delinquent accounts by acquiring payment or making payment arrangements.

    • Handles high-volume inbound calls from customers with general billing inquires and delinquent accounts.

    • Processes manual credit reviews for consumer and business accounts according to company guidelines.

    • Researches/contacts references for customer and business accounts where credit decisions are required.

    • Processes business bank references.

    • Collaborates and communications credit decisions to Order Processing, Agents, and Corporate Sales Associates.

    • Provides customers timely and accurate information

    • Assists in other tasks or duties as assigned.







      • Bilingual in Spanish and English required.



      • High School Diploma or state equivalency certification required.


      • Minimum of 2 years of any combination of Customer Service or Financial Services experience required.

      • Experience with Windows based PCs; including general office software knowledge required.

      • Strong data entry skills required.

      • Effective organizational and interpersonal skills required.

      • Excellent verbal and written communication skills required.

      • Ability to be flexible and agile in a dynamic fast paced environment required.

      • Experience with credit decision analysis preferred.

      • Experience in an automated high volume call center environment preferred





        Job


        :


        Financial Services


        Location(s)

        :


        Wisconsin-MADISON_WI


        U.S. Cellular-- is an EEO employer and gives consideration to qualified applicants without regard to race/color/age/religion/sex/sexual orientation/gender identity/national origin/disability/veteran status, pregnancy or genetic information.









        Keywords: U.S. Cellular, Madison , Bilingual Financial Services Representative Credit & Collections, Accounting, Auditing , Madison, Wisconsin

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