Billing Auditor

Company: Ascent Services Group
Location: Madison
Posted on: May 16, 2022

Job Description:

Job DescriptionTitle: Billing AuditorLocation: Madison, WIContract: 6 monthsTravel: 10%Pay Range: $30-32/hr. OVERVIEW The Billing Auditor will coordinate and update billing aspects of a product or service offering project for a client. Billing items may be one-time fees or monthly recurring fees. Bill auditors interact with Managed Services, Project Managers, Customer Success Managers, and other members of cross-functional teams. RESPONSIBILITIESCustomer billing accuracy and administrationThis position will engage with Managed Services Applications team as part of testing and validation for a future with billing automation.Independently works with reporting to administer customer billing adjustments.Audit customer billing upon contract end dates and present findings to Customer Success Managers.Monitors, interprets, and communicates reporting anomalies.Ensures that invoices are accurately tracked and approved against the project in a timely manner.Ensures all items defined in CDW Statement of Work are delivered and accurately billedCommunicates well and clearly.Trains others to perform a bill audit for managed services customersClearly documents billing changes around new and existing product offeringsDocuments, tracks, and communicates workflow concerns. Aids in bringing to resolution.Documents lessons learned and shared appropriately with colleagues.Recognizes the need for negotiations, gathers relevant information and seeks advice from sales and customer success, and management before proceeding. management to negotiate small changes (cost, scope, effort, schedule solution, resource commitment, etc.) to agreeable result.Works with team members to gather information and collaborates with customer success / project team and management to determine possible/probable impactsDocument mitigation steps taken in evaluation and communicate these to the team and customer.Working with the pricing tool, updating SKU information, and bringing to the attention of management any discrepancies or areas of improvementStays abreast of industry best practices through research, conferences, online training seminars and participation in professional associations.Participate actively as a member of virtual teams and assist peers as appropriate.Take full advantage of available Education and Certification resources and actively participate in CDW and Partner events. QUALIFICATIONS & EXPERIENCEBachelor's degree in business or computer related field or equivalent experience.1-3 years' experience in delivery of Infrastructure Project Management.Must be proficient in solving business problems, applying technology and frameworks and be capable of demonstrating proficiencies in Enterprise IT.Understands the core level technologies within one practice, i.e., Unified Communications.Working knowledge of the cost, timeline, and resources necessary in deploying technology solutions.Passionate learner, actively looking for opportunities to expand skills.A professional, customer-focused attitude and courteous manner towards clients, partners and peers is a must.Ability to work weekends and/or off hours as necessary to meet clients' needs and monthly billing deadlines.Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective.Project administration skills, Business administration, reporting, attention to detail is needed.Technical background is often required to manage competing interests. DESIRED LEADERSHIP QUALITIESAccountable to CDW management for billing results. Is fiscally responsible to the client, the project and to CDW.Instills trust by building relationships with the project team.Identifies difficult situations with client and/or project team and escalates to account team and management.Coordinates team efforts to consistently meet success factors and exceed client expectations.Reviews delegated tasks to insure timely and accurate completion. Both with Shared Email and tickets within ServiceNOW.Shares lessons learned information across the Customer Success and Billing Operations team. Verbal and written. DESIRED COMMUNICATION QUALITIES:Provides the appropriate documentation (underbilling concerns, potential loss or overbilling concerns)Has clear and concise communication.Leads and facilitates both live and virtual meetings.Adapts communication style and medium to the audience needs.Works with account team and management to prepare and deliver difficult information.Can effectively build consensus with the project team.Demonstrates effective listening skills.Listens and observes in the client environment for additional opportunities.Brings forth possible opportunities or cross-selling additional products and services to Customer Success Manager or Project Manager.

Keywords: Ascent Services Group, Madison , Billing Auditor, Accounting, Auditing , Madison, Wisconsin