Call Center Representative
Company: Johnson Health Tech North America Inc
Location: Cottage Grove
Posted on: May 8, 2024
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Job Description:
Description:Looking for a career that ignites your passion,
challenges your skills, and rewards your efforts? Your search ends
here, at Matrix - where we offer Technical Support Reps an exciting
opportunity to join our dynamic team. As a valued member, you will
enjoy flexibility, a regular schedule, and competitive pay with the
potential for bonuses.As one of the biggest brands in fitness,
Matrix takes pride in providing unparalleled customer service to
our clients. You will be at the forefront of this mission, taking
calls and providing technical support to ensure our customers
receive the highest level of care.Our dedication to excellence has
earned us a reputation as a leader in fitness and wellness, and we
are seeking individuals who share our passion for customer service.
By joining our team, you will become a part of Forbes 2021 Best
Places to Work in the World, an elite group of companies committed
to creating a positive and supportive work environment.Don't miss
this opportunity to elevate your career and join the Matrix family.
Apply now and let's make a positive impact together!Hours: 8am-5pm
Monday-Friday, no nights or weekends!Pay: $18.00 per hour with
potential for bonusesLocation: Cottage Grove, WI , 100% onsite
position.*****This is not a remote position. Must be able to be
onsite 5 days a week*****Position Overview:Under the direction of
the Technical Support Supervisor, the Technical Support Agent
performs a variety of customer tech support duties in accordance
with company policies and procedures. Responsibilities include
fulfilling customer needs to ensure customer satisfaction. This is
a non-supervisory position.Responsibilities:Provide Outstanding
Service to Dealers, Consumers & Service Providers: Arrive at work
and log into ADP 5 minutes prior to start of shift Log into the Q
no later than start of your shift Achieve and maintain 99% or
higher order accuracy Achieve and maintain an 90% average on record
reviews Achieve and maintain department standard of calls per man
hour (CPH) Achieve and maintain department standard on %
availability in Q Troubleshoot problems with consumer and resolve
in most cost effective way possible using diagnostic procedures
within department work practices Maintain a positive approach to
dealers and consumers Break time and extra work time must not
exceed acceptable levels for your length of experience Work to
insure complete and accurate information on CRM record Promote a
positive team atmosphere with co-workersMaintain & Manage Customer
Database: Log all calls in consumer database Provide complete and
accurate information about the calls and steps taken to make the
correct diagnosis per department work practices Follow CRM SOP Use
phone system and Qs as designedGeneral Responsibilities: Be aware
of the work environment; keep your workstation clean and tidy by 5S
standards Be aware of the company goals and work to achieve
department KPIs Be on time for scheduled day Projects as
assignedRequirements:Education: Minimum high school diploma or
equivalent requiredExperience: Previous experience working in a
call center, customer service or in the fitness industry
requiredOther Requirements: Working knowledge and experience with
Microsoft Office suite Excellent written and verbal communication
skills Ability to analyze and solve problemsBenefits:We offer an
excellent compensation package and team-oriented work environment
with growth opportunities. Some of our outstanding benefits
include: Health & Dental Insurance Company paid Life Insurance
401(k) Paid Time Off benefits Free access to our state-of-the-art
onsite workout facility Product discounts Wellness programs Free
Yoga and workout classes Opportunities to earn more
PTOEOE/M/W/Vet/Disability#ZR#CSR2by Jobble
Keywords: Johnson Health Tech North America Inc, Madison , Call Center Representative, Other , Cottage Grove, Wisconsin
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